Privacy Policy
Effective Date: 8 September 2025
Camp Fridge Repair (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable data protection laws in South Africa.
This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, make a purchase, or use our repair services.
1. Who We Are
Camp Fridge Repair
2023/208138/07
80 Alcade street, Lynnwood Glen, 0081
+27 82 903 9971
Website:
We operate an online store built on Zoho Commerce, where we sell spare parts and offer repair services for portable fridges, freezers and ice machines in South Africa.
2. Information We Collect
We collect personal information that is necessary for us to provide our products and services, improve your experience, and comply with applicable laws.
a. Information you provide directly
- Full name
- Email address
- Phone number
- Delivery and billing address
- Payment details (processed through secure third-party gateways)
- Details about your fridge/freezer for repairs (e.g., model, issue)
- Any communication with us (e.g., support emails, form submissions)
b. Account Login Information
When you create or log in to a customer account:
- Full name
- Email address (used as your login ID)
- Secure, encrypted password
- Shipping/billing addresses and order history
- Wishlist or saved items (if applicable)
You are responsible for maintaining the confidentiality of your login credentials.
c. User Reviews and Comments
If you leave reviews or comments on our site:
- Your name (as submitted or associated with your account)
- Your email address (kept private)
- The content of your comment or review
- Date/time of submission
- IP address (for security and spam prevention)
By submitting a review or comment, you agree that the content may be publicly displayed on our website.
d. Information collected automatically
Through Zoho Commerce and other analytics tools, we may collect:
- IP address
- Device type and browser
- Site usage data (e.g., time spent, pages viewed)
- Cookies and other tracking data (see Section 7)
3. Use of Zoho Commerce and Third-Party Tools
We use Zoho Commerce to manage our online store, which includes customer accounts, orders, payments, analytics, and communication tools.
Zoho may store your information on its secure servers. You can learn more about Zoho’s privacy and data security practices here.
Other third-party tools we may use include:
- Payment processors (PayGate)
- Courier/logistics companies (The Courier Guy)
- Web analytics providers (e.g., Google Analytics)
All vendors we work with are required to handle your information in compliance with POPIA or equivalent standards.
4. How We Use Your Information
We use your personal information to:
- Process and deliver orders
- Provide customer support and repair services
- Respond to inquiries and requests
- Send order confirmations, updates, and invoices
- Improve our website, products, and services
- Ensure compliance with legal obligations
- Send service-related communication (not marketing unless you opt-in)
We do not sell or rent your personal information.
5. Data Security and Storage
Your personal information is stored on secure servers, including those operated by Zoho Corporation and other service providers. We take reasonable technical and organizational measures to prevent unauthorized access, loss, or misuse of your data.
We use HTTPS encryption, secure payment gateways, and access controls to protect your information.
6. Your Rights Under POPIA
You have the right to:
- Access the personal data we hold about you
- Correct or update inaccurate or incomplete data
- Request deletion of your data (where legally allowed)
- Object to certain types of processing
- Withdraw consent (where processing is based on consent)
- Lodge a complaint with the Information Regulator of South Africa
Information Regulator Contact Details
Website: https://www.justice.gov.za/inforeg/
Email: POPIAComplaints@inforegulator.org.za
7. Cookies and Tracking Technologies
We use cookies and tracking tools (including those provided by Zoho Commerce and others) to improve user experience, measure performance, and understand user behavior.
You can control cookie settings through your browser preferences.
Types of cookies:
- Essential cookies – for site functionality
- Analytics cookies – for measuring traffic and user engagement
- Preference cookies – to remember your settings
8. Data Retention
We retain personal data for as long as necessary to:
- Fulfill the purposes described in this policy
- Comply with applicable laws (e.g., tax and accounting requirements)
- Handle disputes or enforce our agreements
If you request deletion, we will anonymize or securely delete your data unless we are legally required to retain it.
9. Third-Party Links
Our website may include links to external websites (e.g., manufacturers, blogs, or product resources). We are not responsible for the privacy practices of those websites.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with a revised effective date. We encourage you to review this policy regularly.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us.
By using our website and services, you acknowledge that you have read and agree to this Privacy Policy.